Titanium Beauty Plus Returns Policy
This Returns Policy outlines the terms and conditions for returning products from our skincare range. Our goal is to ensure customer satisfaction while maintaining fair and favorable conditions for our business as the seller.
Eligibility for Returns
1. Only products purchased directly from our website are eligible for return.
2. Returns must be initiated within 10 calendar days from the date of delivery.
3. Products must be unused, unopened, and in their original packaging with all seals intact.
4. Products that have been opened, used, or tampered with are not eligible for return or refund.
5. Gift cards, promotional items, and samples are non-returnable and non-refundable.
Return Process
1. Contact our Customer Service team within 10 days of receiving your order to request a return authorization.
2. Provide proof of purchase (order number and receipt) and clear photographs of the product(s) showing the condition and packaging.
3. Once your return is approved, you will receive instructions and a return authorization number.
4. Return shipping costs are the responsibility of the customer unless the product is defective or the wrong item is received.
5. All returns must be shipped using a trackable shipping method. We are not responsible for lost or undelivered returns.
Inspection and Approval
1. Upon receipt, all returned products will be inspected to confirm they are unopened, unused, and in original condition.
2. If the return does not meet the eligibility criteria, the product will be returned to the customer at their expense, and no refund will be issued.
Refunds
1. Approved refunds will be processed to the original payment method within 10 business days of confirming the return eligibility.
2. Shipping fees (including the original delivery and return shipping costs) are non-refundable, except for defective or incorrect items shipped by us.
3. If a promotional discount was applied to the original purchase, the refund will reflect the discounted price.
Exchanges
1. We do not offer direct product exchanges. If you wish to receive a different product, please initiate a return for a refund and place a new order.
Defective or Incorrect Products
1. If you receive a defective or incorrect item, please contact our Customer Service team within 48 hours of delivery, providing photos and a description of the issue.
2. We will arrange for a replacement or refund at no additional cost if the claim is validated.
Policy Changes
We reserve the right to modify this Returns Policy at any time without prior notice. The policy in effect at the time of your purchase will apply to your return request.
Contact Information
For any questions or to initiate a return, please contact our Customer Service.
Wigs Return Policy
Introduction
This document outlines the return policy for wigs, ensuring customers understand the process, conditions, and eligibility requirements for returning or exchanging purchased wigs. Our goal is to provide a fair, transparent, and customer-friendly approach to returns.
Eligibility for Returns
1. Wigs may be returned within 30 days from the date of purchase.
2. To be eligible for a return, wigs must be unused, unworn, and in their original packaging. Tags and hygiene seals must be intact.
3. Wigs that have been altered, styled, cut, washed, or show signs of wear cannot be returned.
4. Clearance, final sale, or custom-made wigs are not eligible for return or exchange unless defective.
Return Process
1. Contact our customer service team within the 30-day window to initiate the return. Please provide order details and reason for return.
2. Receive a Return Authorization Number (RAN) and detailed instructions for shipping the wig back to us.
3. Pack the wig securely in its original packaging, including all accessories, tags, and documentation.
4. Ship the wig using a trackable method. Customers are responsible for return shipping costs unless the item is defective or incorrect.
5. Once received and inspected, we will process the refund or exchange within 7–10 business days.
Refunds and Exchanges
1. Approved returns will be refunded to the original payment method, excluding shipping fees.
2. Defective or incorrect items will be replaced at no additional cost, including return shipping.
Exceptions & Additional Notes
1. For hygiene reasons, opened or used wigs are not eligible for return.
2. Please inspect your wig upon arrival and notify us within 48 hours if there are any issues.
3. We reserve the right to refuse returns that do not meet the outlined criteria.
Contact Information
For questions regarding the wigs return policy, please contact our customer support team.