General Questions
What products are included in your skincare range?
Our skincare range includes brightening lotions, cleansers, moisturizers, serums, sunscreens and specialty treatments designed for various skin types and concerns.
How should I choose the right products for my skin type?
Identify your skin type (oily, dry, combination, sensitive, normal) and specific concerns (acne, aging, pigmentation). Our consultants can help recommend the most suitable products.
Where can I purchase your skincare and wig products?
Our products are available on our official website.
Wig Range Questions
What types of wigs do you offer?
We offer a variety of wigs, including human hair, lace front, full lace, and custom options in various lengths, colors and styles.
How do I care for my wig?
To keep your wig looking its best, wash it regularly with gentle shampoo, avoid excessive heat styling (unless specified as heat-resistant), and store it on a wig stand when not in use.
Can I style my wig using heat tools?
Human hair wigs can generally be styled with heat tools.
How long will my wig last?
With proper care, human hair wigs can last up to a year or longer.
Do you offer wig customization?
Yes, we provide customization. If you prefer a particular style not indicated on our website please contact customer service.
Ordering and Shipping
How do I place an order?
You can place an order via phone or whatsapp, once the payment reflects in the bank account the order will be processed. Orders are expected to arrive within 7 business days.
What is your shipping policy?
We offer standard and expedited shipping options. Orders collected from Central Westville in Durban will be free of collection charges. Orders over R1500 are free from delivery costs.
Can I return or exchange a product?
Refer to our Returns Policy.
Support and Contact
How can I contact customer support?
You can reach our customer support via email or phone. Our team is available Monday through Friday, 9:00 AM–5:00 PM.